How do I register on BetBiga?
Visit the BetBiga website and click on “Register” in the top right hand corner, fill in the registration form and submit it by clicking on “Submit”.
Please Note that your personal information needs to be accurate for you to successfully claim your winnings.

What is the minimum age for betting on BetBiga?
The minimum permissible age is 18, and this is enforced on the website and all our retail shops.

Do I have to pay to get a BetBiga account?
No. It’s completely free of charge.

How many BetBiga accounts can I have?
Each user is permitted to have just one account.

Can I change my username?
Unfortunately no. For security reasons, the username that you have already choose during the registration process cannot be changed.

How do I recover my forgotten Password?
To recover your password, please click on “Forgot Password” on the home page, in the login area.
Please Note that you will be required to provide, and have access to your registration email address in order to recover your password.

How do I recover my forgotten username?
You will need the help of the Customer Service Team to get this done. Please contact them on 000000000 or email [email protected] for assistance.

How do I change my Password?
Login into your account, go to “Account Detail” section, click on the “Change Password” and complete the form.

How can I update my Incorrect personal details?
You will need the help of the customer service team to get this done. Please contact them on 000000000 or email [email protected] for assistance.

How can I make a Deposit with my ATM Card?
1. Go to "My Account" section at the top right corner and click on the "Transactions".
2. Click on “Deposit”.
3. Select your preferred deposit method.
4. Follow the instructions to complete your deposit.

What is the minimum and the maximum amount I can deposit with my ATM Card?
The minimum deposit amount is NGN XXX.
The maximum deposit amount is NGN XXX.

Are there any fees when depositing?
No, there is not a fee when depositing with BetBiga.

Where can I view information about my previous transactions?
1. Go to "My Account" section at the top right corner and click on the "Deposit".
2. Click on “Deposit” or “Withdrawal” based on what you’ll like to find.
3. Fill the form and submit your request.

How do I Withdraw winnings from my account?
1. Go to "My Account" section at the top right corner.
2. Go to "Withdrawal".
3. Select your preferred deposit method.
4. Follow the instructions to complete your deposit.

How to check the status of my withdrawal request?

Are there any fees when withdrawing?
No, there aren't any fees on withdrawals.

Am I going to pay BetBiga agents for collecting my winnings?
No, you should not pay BetBiga agents any fee for collecting your winnings.

What is the minimum and maximum stake for a bet in Sport?
The minimum stake is NGN 100 per bet.
There is no strictly defined maximum stake.

How many events can I add to my bet slip?
The maximum number of events you can add to your bet slip is 30.

What is the maximum Payout?
The maximum payout is NGN 50,000,000.

Can I cancel my bet?
No. You cannot cancel the bet once it’s been placed.

Where can I see my previous Sport bets?

What is a “Void Bet”?
A "Void Bet" is nil or invalid. This occurs when an event is postponed, or when it is not finished.
Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out.

The game has finished, why has my bet not been updated?
There is a working time needed to check the official results, to update the results and settle the bets once a match is finished.

How long does it take for my bet to be settled?
BetBiga strives to settle all events as soon as we can. Nevertheless, in order for us to uphold the accuracy of the results we present to you, there may be cases where additional time is taken to seek official confirmation of results.

How to become and Agent?
To become a BetBiga agent, please call out agent help desk on 000000000 or send a mail to [email protected].